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DashboardINC-1042Service requests
+Saturday, 1 August
Good evening, Daniel
Daniel SuttonPlatform administrator
DSPriority workView queue
P1Email access unavailableINC-1042 · Finance · 8 minutes agoIn progress
P2VPN service intermittentINC-1041 · Operations · 14 minutes agoInvestigating
P3New-starter equipment requestREQ-882 · People team · 23 minutes agoApproval
Three active incidents may share the same Microsoft 365 configuration issue.
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DashboardINC-1042Alex MorganCHG-204
INC-1042 · Major incidentEmail access unavailable
High priorityIncident created08:42 by Service Desk
Assigned to Messaging08:45 by automation
AI summary generated08:46 by Hi5Central AI
✦Hi5Central AIActive
Operational insight
Email incidents have increased 42% since this morning.
The incidents share a matching service, user group and recent configuration change. Creating a linked major incident is recommended.
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